Privacy Policy

Introduction

At Cowley Road, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our WooCommerce-powered eCommerce website. By using our site, you consent to the practices described here.

Information We Collect

We collect personal data when you interact with our website. This may include:

  • Information You Provide Directly: When you make a purchase or contact us, we collect information such as your name, email address, billing and shipping address, payment details, and any other details necessary to process your order.
  • Automatic Data Collection: We also collect certain data automatically when you browse our site. This includes your IP address, browser type, and browsing patterns. We use cookies and similar technologies to help us analyze this information (see below), in order to improve our website and provide a better experience for our customers.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather insights that help us improve our website and offerings. Here’s how we use cookies:

  • WooCommerce Cookies: These cookies are essential for the functioning of our online store. They allow you to add products to your cart, complete purchases, and remember your preferences for future visits.
  • Google Analytics Cookies: We use Google Analytics to collect anonymous data about how visitors use our site. This helps us understand user behavior and make improvements to our website and products. Google may set cookies to help with this analysis.
  • Meta (Facebook) Cookies: We use Meta’s tracking tools (such as the Facebook Pixel) to help us better understand the effectiveness of our ads and reach the right audience. Meta may collect data about your interactions with our site for these purposes.

You can control or disable cookies via your browser settings, but please note that doing so may impact your experience on our site.

How We Use Your Data

We only use your personal data to:

  • Process and fulfill orders
  • Improve our products and website
  • Understand user behavior through analytics
  • Provide customer support

We do not sell or share your personal data with third parties for marketing purposes, and never will. Because that’s creepy.

Data Security

We take the security of your data seriously. We implement a variety of security measures to protect your personal information and prevent unauthorized access or misuse.

Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Disable cookies (via your browser settings)
  • Request more details about how we use your data

To exercise any of these rights, please contact us via the form on our Contact page.

Third-Party Services

We may use third-party services (such as payment processors or shipping companies) to fulfill your order. These companies only receive the data necessary to perform their services and are obligated to protect your information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

Contact Us

If you have any questions about our privacy policy or how your data is handled, please feel free to reach out to us.